Frequently asked questions

Find out more about ordering from the Glenfiddich Shop

What happens if there is a problem with my order?

Hopeful there will be no problem with your order but should any arise you can contact us at the gift shop by calling 01340 822069 between 10:30am - 5pm or by emailing us at glenfiddichgiftshop@wgrant.com. 

Will I be able to track my order?

Yes, once we ship your order you will receive an email from us containing your DHL tracking code.

My order is a gift, can you leave the invoice out of the box?

Yes, simply request this in the notes section on the checkout and we will try to ensure that this happens.

How can I pay for my order?

We use WorldPay to securely process all our payments. They accept payments from all major UK credit cards.

Which countries do you deliver to?

Please be aware that we are only able to ship to UK addresses, only continue if you can provide a UK delivery address. Sorry for any inconvenience.

When is the cut off for Father’s Day delivery?

The Glenfiddich Gift Shop guarantees delivery of Father’s Day orders that are placed prior to 2.00pm (GMT) on Wednesday 15th of June 2016. We will make every effort to deliver orders placed after the guaranteed cut-off time of 2.00pm (GMT) on Wednesday 15th of June however, in some cases, delivery may not occur until the following week. Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact us at the gift shop by calling 01340 822069 between 10:30am - 5pm or by emailing us at glenfiddichgiftshop@wgrant.com for information regarding deliveries to remote or regional areas.

When is the cut off for Christmas delivery?

The Glenfiddich Gift Shop guarantees delivery of Christmas orders that are placed prior to 12:00pm (GMT) on Tuesday 20th of December 2016. We will make every effort to deliver orders placed after the guaranteed cut-off time of 12:00pm (GMT) on Tuesday 20th of December 2016 however, in some cases, delivery may not occur until the following week. Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact us at the gift shop by calling 01340 822069 between 10:30am - 5pm or by emailing us at glenfiddichgiftshop@wgrant.com  for information regarding deliveries to remote or regional areas.